Anglia Hot Tubs

Troubleshooting Guide

Problem	Possible Cause	Possible Solution
The pump is running but there is nowater flow	Airlock in the system or Isolation GateValve is closed	TURN PUMP OFF IMMEDIATELY - permanent damage may result.Check that Isolator Gate Valves are open, unscrew Bleed Valves and ensure that water flow is restored. Leave the valve open until water flows. Turn on the pump. If water flow is still not restored,consult your spa dealer for advice.
Filter pump is not running	Incorrect mode setting	Consult Control Touchpad LCD display to ensure Economy or Sleep Mode are not selected. Check the filter cycle times (these must be a minimum period of one hour). If neither of these appears to be the problem,consult your spa dealer for advice.
Filtration is running continuously	Incorrect mode setting	Check filter times have been set correctly - consult the relevant control touchpad section in the Portable Spa User Manual & Spa Care Guide. Consult your spa dealer if problems persist.
Heater not working	Thermostat set low; Heater fault; Economy mode- only heats on filtercycle; Sleep mode - only heats to 11degrees C below the set temperature.	Adjust Temperature on the control touchpad. Ensure Isolator Gate Valves are open.Ensure that filters are clean and functioning properly.Ensure water surface is at the correct level in the spa. Water temp. may be >45º therefore, remove rigid spa cover and allowwater to cool; at 43º heater activity should be restored.If none of the above appears to be the problem, consult your spadealer for advice.
Jet/jets not working	Jets may be turned to a low setting	Rotate the outer jet body anti-clockwise.Check that the jet is not blocked with debris. Check Diverter Valve is open.If none of the above appears to be the problem, consult your spadealer for advice.
No air is coming out of the air injectors('pepper-pots')	Variboost is in the off/jets only position	Divert air back into the air injectors (rotate variboost control on top of spa).Check that the blower is switched on.If none of the above appears to be the problem, consult your spadealer for advice.
Spa overheating	Ambient temperature high/risen	Reduce water temperature; remove spa cover; remove cabinet panels, increase ventilation. Consult your spa dealer for advice if the problem persists.
No Ozone	Pump not running	Ozone will only be produced during certain spa functions.
Cloudy water	High Calcium Hardness; High Total Alkalinity; High pH; High level of TDS; High bather load	Test all water conditions and amend spa water chemistry as appropriate. Check that filter elements are not dirty or defective.
Corrosion	Low pH; Low Total Alkalinity; Low Calcium Hardness	Test pH and Total Alkalinity and make any necessary amendments to spa water chemistry. Consult your spa dealer if symptoms persist.